For the duration of the nationwide lockdown, our staff will be working remotely with limited capacity. To get help, please email

or fill in the Contact Us form on our website and we will get back to you as soon as we can.

Thank you for your valued support.


General account enquiries

Q: What do I do if my cell phone number has changed or I can't retrieve my password via the forgot password function?
A: Call OneBox customer support on 0861 997 793 and we would be happy to assist you.
Q: Does OneBox have my language available?
A: OneBox currently supports Arabic, Catalan, German, English, Spanish, French, Finnish, Indonesian, Italian, Dutch, Brazilian Portuguese, Russian, Swedish, Thai, and Simplified Chinese. Additional languages can be added using the process detailed in the Translation Guide. (Call OneBox customer support on 0861 997 793 for help with adding a new language.)

Contact Us

Please feel free to fill in the contact form and we will get back to you.